Frequently asked questions
1. Q: Who is Natures Gentle Touch?
A: Natures Gentle Touch is a personal style brand that provide hair solutions.
2. Q: What makes Natures Gentle Touch different from other hair care brands?
A: Natures Gentle Touch stands out for its commitment to natural ingredients and personalized solutions for diverse hair types.
3. Q: How often should I use Natures Gentle Touch products?
A: Usage frequency depends on the product and your hair needs. Refer to the product label or our Hair Care Tips for guidance.
4. Q: Are Natures Gentle Touch products suitable for all hair types?
A: Yes, our products are formulated to cater to a diverse range of natural hair types.
5. Q: Do you offer hair consultations for personalized product recommendations?
A: Yes, we do offer individual consultations. Please, visit our Natures Gentle Touch Hair Institute located in No 22, Oduduwa Way, GRA-Ikeja Lagos-Nigeria.
6. Q: How do I place an order on the Natures Gentle Touch website?
A: Simply browse our products, add items to your cart, and follow the checkout process.
7. Q: What payment methods are accepted?
A: We accept various payment methods, including credit/debit cards and online payment gateways.
8. Q: Can I track my order?
A: Yes, you can track your order by logging into your account and accessing the order status.
9. Q: Can I modify my order if I forgot to add a product?
A: Order modifications can be made within a specific time frame after placing the order. Contact support for assistance.
10. Q: How do I know if a product is out of stock?
A: Out-of-stock products will be marked as such on the product page. You can also check availability in your cart before checkout.
11. Q: Are there any guidelines for storing Natures Gentle Touch products?
A: Store products in a cool, dry place, away from direct sunlight. Check individual product labels for specific storage instructions.
12. Q: How do I reset my password if I forget it?
A: Visit the Forgot Password page and follow the instructions to reset your password.
13. Q: Can I get personalized advice for my hair concerns?
A: Explore our Hair Care Tips section or reach out to our customer support for general advice on common hair concerns.
14. Q: Are there any virtual events or tutorials hosted by Natures Gentle Touch?
A: Follow our social media channels- @naturesgentletouch on Instagram and Facebook for updates on virtual events, tutorials, and live sessions.
15. Q: How can I check the authenticity of Natures Gentle Touch products?
A: Purchase products only from authorized retailers or our official website to ensure authenticity.
16. Q: How can I share feedback or testimonials about Natures Gentle Touch products?
A: We appreciate your feedback! Share your thoughts on product pages or reach out to us via email or social media.
17. Q: Can I use Natures Gentle Touch products during pregnancy?
A: It’s recommended to consult with your healthcare provider regarding product use during pregnancy to ensure safety.